Data Center Operations Technician I

Flexential - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Data Center Operations Technician I is a critical role within Flexential, responsible for providing physical and Level II technical support to customers in a 24x7x365 operational environment. This position requires a solid understanding of facilities infrastructure, Windows operating systems, and PC troubleshooting. The technician must represent Flexential professionally during customer interactions and ensure timely resolution of technical issues while maintaining a clean and organized data center environment.

Responsibilities

• Provide timely resolution and/or escalation of Facility and customer issues.
• Maintain a professional attitude and conduct while performing data center duties.
• Troubleshoot and document technical issues using Flexential ticketing system.
• Follow Flexential Support and Data Center policies, processes, and procedures.
• Provide local access and escort for vendors and carriers.
• Perform remote hands work for internal and external customers.
• Assist and/or complete physical and logical installations of Flexential services.
• Maintain cleanliness of the Data Center and surrounding supporting areas.
• Perform Facilities Rounds and escalate pertinent information.
• Process all in and out bound shipping/receiving for Customer and Flexential Deliveries.
• Operate and Manage Badge Access Security System.
• Assist Critical Infrastructure Manager (CIM) on an as needed basis.
• Work with local management to maintain cabling and general usage item inventory levels.
• Perform other duties as required and assigned.

Requirements

• Passion for providing a great customer experience.
• Understanding of Windows and Microsoft Operating systems.
• Must be a self-starter and motivated.
• Excellent verbal and written communications skills.
• Strong attention to detail, making and keeping commitments and meeting deadlines.
• Prefer 1 year of experience working within an IT Support environment.
• AA, BS, or High School Diploma required.
• Network +, Security + and/or CCNA desired.
• Microsoft MCP or MCSA preferred.

Benefits

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program