Data Center Optical Engineer

$95,000 - $124,740/Yr

Ericsson - New York, NY

Full-time - Mid Level

New York, NY

Telecommunications

About the position

Join our Team as a Data Center Optical Engineer! We are seeking a highly motivated and skilled individual to ensure the seamless operation of our data center facilities. The ideal candidate will have extensive experience in racking, cabling, and stacking equipment, as well as decommissioning, break-fix, remote hands services, hardware replacement, and network transport optical troubleshooting. This role is crucial in providing top-notch customer service and technical support to our clients. As a Data Center Optical Engineer, you will be responsible for a variety of tasks that include performing break-fix operations, which may require working outside of normal business hours, including nights and weekends. You will need to have in-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Your ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, and engineering letters will be essential. You will also need to have a solid understanding of telephony networks, optical and IP networks, and the ability to identify all colors associated with telecommunications cable and equipment indicator lights. In addition to these responsibilities, you will be involved in cabling tasks, which require the ability to work in overhead racks or grids for extended periods while pulling long lengths of heavy cables. You will handle, install, and troubleshoot Ethernet and fiber cables and connectors, including CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC. Your role will also include optical testing and troubleshooting, where you will complete all activities associated with physically placing equipment identified in project specification documents, including routing, lacing, labeling, terminating, and local/remote testing of various cables. You will conduct site audits to validate equipment placement and cable assignments, ensuring accurate documentation in proprietary databases. Racking and stacking hardware equipment in data center racks following standard operating procedures will also be part of your duties. Additionally, you will be responsible for safely removing and disposing of outdated or failed hardware, replacing faulty hardware components, and managing power feeds effectively. Documentation will be key, as you will need to read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management. Lastly, maintaining and troubleshooting AC and DC power equipment will be essential to ensure reliable power distribution and connectivity.

Responsibilities

• Perform break-fix operations, including working outside of normal business hours (nights and weekends).
• Provide remote hands services with in-depth knowledge of data center equipment installation and testing methods.
• Handle cabling tasks, including installation and troubleshooting of Ethernet and fiber cables and connectors.
• Conduct optical testing and troubleshooting, including routing, lacing, labeling, and testing of cables.
• Perform site audits to validate equipment placement and cable assignments, documenting results accurately.
• Rack and stack hardware equipment in data center racks following standard operating procedures.
• Safely remove and dispose of outdated or failed hardware following data destruction protocols.
• Replace faulty hardware components, including transport routers, servers, and switches.
• Manage power feeds, including redundancy and automatic transfer switches (ATS).
• Read and interpret cut-sheets for physical network installation, ensuring accurate port connections.

Requirements

• 5 years of experience working as a technician in data center operations or a similar environment.
• 5 years of experience in customer service, interacting directly with customers.
• 5 years of experience working with data center equipment, including safe handling of live hardware and rack building/installation.
• 5 years of experience reading cut-sheets for physical network installation.
• 5 years of experience working with power feeds, including redundancy and ATS.
• Prior experience as a field technician or Field Optical Engineer in the Telecommunications Industry is highly desired.
• Self-starter with the ability to work independently without continuous supervision.
• Excellent interpersonal communication skills and ability to work as a team player.
• Strong organizational and administrative skills.
• Effective written and oral communication skills in English.
• Ability to multi-task and maintain composure in stressful work environments.
• Understanding and adherence to safety standards to protect personnel and assure network integrity.

Nice-to-haves

• Experience with Hyperscale systems and applications for customer communication.
• Familiarity with industry-specific safety standards and protocols.

Benefits

• Starting Salary between $95,000 and $124,740 with a 6% annual bonus structure.