Data Center Product Engineer- 2nd Shift (ON SITE in Hudson, Ohio)

$52,260 - $92,790/Yr

Allstate - Hudson, NY

Full-time

Hudson, NY

Insurance Carriers and Related Activities

About the position

The Data Center Product Engineer is responsible for ensuring the reliability and efficiency of data centers at Allstate. This role involves hardware installation, maintenance, and troubleshooting of servers and network devices, working closely with the Network Operations Center and product engineering teams. The position is onsite in Hudson, Ohio, and requires a commitment to industry best practices in data center operations.

Responsibilities

• Deploy, configure, and maintain enterprise-grade servers, storage systems, and network hardware.
• Act as the company's eyes and hands to diagnose and resolve hardware and cabling issues in coordination with the Network Operations Center.
• Work within ticketing software to execute tasks, report hardware issues, and document progress.
• Communicate shift turnover with coworkers both verbally and in writing to ensure continuity through the install and repair process.
• Use cable diagnostic equipment to test, identify, and correct issues with fiber optic and copper network cables.
• Provide vendor escorts and supervision for repairs, installations, move/add/change.
• Continuously monitor data center infrastructure with walkthroughs and utilizing software tools available.
• Maintain comprehensive documentation of standard operating procedures and inventory records.
• Implement and uphold industry-standard best practices for data center operation including physical security measures and environmental controls.
• Collaborate with cross-functional IT teams to support large-scale systems upgrades, migrations, and deployments.
• Assist in capacity planning and scalability assessments to meet evolving business requirements.
• Ensure 24/7 support by arranging shift coverage with teammates for PTO and Holidays.
• Promptly respond to hotline phone while onsite for any support calls and emergency incidents.

Requirements

• Experience with hardware installation and maintenance in a data center environment.
• Familiarity with network hardware and cabling systems.
• Ability to work with ticketing software for task management and documentation.
• Strong communication skills for shift turnover and team collaboration.
• Experience with cable diagnostic equipment for network troubleshooting.

Nice-to-haves

• Knowledge of industry best practices for data center operations.
• Experience with enterprise-grade servers and storage systems.
• Familiarity with environmental controls in data centers.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and career growth.
• Flexible work environment that embraces connection and belonging.