Data Center Security Technician

Convergint Technologies - Westerville, OH

Full-time - Mid Level

Westerville, OH

Administrative and Support Services

About the position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. You will be responsible for installing, programming, testing, repairing, and servicing a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. You will act as the key interface for the provision of technical support and training for the customer, ensuring maximum customer satisfaction. Your responsibilities will include reading basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interpreting manuals, schematics, and wiring diagrams; and repairing equipment utilizing your knowledge of electronics and using standard test instruments and hand tools. You will operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions. Additionally, you will write a variety of non-routine programs for systems and consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work. You will execute most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support. Identifying potential project risks and communicating them to appropriate parties will be crucial, as well as assisting in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines. You will work closely with the Project Manager and/or Operations Manager to assist in the overall coordination of specific projects, making recommendations regarding quality of work and potential changes in scope, and identifying ways to continuously improve customer satisfaction. Your role will also involve mentoring less experienced staff and may include supervising workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. You will be expected to perform other duties and responsibilities as requested or required, all while maintaining a strong focus on customer service and satisfaction.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment including security, fire alarm & life safety, and/or building automation.
• Act as the key interface for the provision of technical support and training for the customer, ensuring maximum customer satisfaction.
• Read basic blueprints, schematics, manuals, and other specifications to determine installation procedures.
• Interpret manuals, schematics, and wiring diagrams, and repair equipment utilizing knowledge of electronics and using standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write a variety of non-routine programs for systems.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Execute technical aspects of multiple projects including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks and communicate them to appropriate parties, assisting in the development and implementation of strategies to minimize impact.
• Work closely with the Project Manager and/or Operations Manager to assist in the overall coordination of specific projects.
• Mentor less experienced staff and may supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

Requirements

• High school diploma or GED.
• 3-5 years of relevant experience in a similar role.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Ability to work well with minimal supervision and be a self-starter.
• Solid mechanical and electrical aptitude, including the ability to work with a variety of hand and power tools.
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
• A valid driver's license with a clean driving record.

Nice-to-haves

• Relevant field service certifications.
• Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS.

Benefits

• Wellness program
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance