Data Center Server Break Fix Technician

Milestone Technologies - Quincy, WA

Full-time

Quincy, WA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Data Center Hardware Technician role involves working onsite in a data center environment to support operational tasks related to server and data center equipment. The technician will be responsible for diagnosing and resolving hardware issues, performing installations and maintenance, and collaborating with engineering teams to ensure high-quality service delivery. This position emphasizes a proactive approach to service improvement and adherence to safety and organizational standards.

Responsibilities

• Support a fleet of servers and data centers for a prominent customer
• Perform server/network/storage device deployments
• Support installations, troubleshooting, and maintenance of Data Center equipment
• Maintain fully functioning servers, network, and storage systems utilizing hardware components
• Perform in-depth diagnostics and repairs on servers and other data center equipment independently
• Physically assist in moving and racking equipment as directed to support projects
• Work with internal engineering teams and vendors to help resolve complex technical issues
• Install and arrange new equipment for data centers
• Perform internal system component upgrades
• Utilize customers' infra management system tools to troubleshoot and identify server issues
• Update inventory information as specified in the process and directives
• Support routine audits and special move projects
• Contribute to update and implement the Standard Operating Procedures (SOP) and MOPs
• Work with Asset Management and Technical Manager regarding critical spares consumption levels
• Actively participate in proactive service improvement by providing insight and feedback
• Ensure compliance with the identified process to maintain an organized and tidy work environment
• Follow the ‘5S Pillars' methodology for organizing and sustaining a productive work environment
• Ensure compliance with environmental health and safety standards within the data center
• Perform other tasks as directed by management

Requirements

• Minimum 1 year of hands-on computer/server hardware break-fix experience in a data center environment
• Minimum 1 experience with Linux OS
• Ability to read and create server build plans
• Knowledge of computer applications
• Knowledge of service management or ticketing system
• Effective communication and listening skills, written and verbal fluency in English
• Excellent customer service mindset willing to meet and exceed customer expectations
• Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products
• Previous ticket system exposure
• Self-motivated, professional and high level of attention to detail
• Driven, self-motivated to continuously improve
• Eager to learn and fast learner
• Willingness to adapt to different learning styles in training new technicians
• Adaptable, able to work independently and a proactive team-player
• Able to work well in isolation and on repetitive tasks
• Capable of multitasking with high level of attention to detail
• Able to mentor and train peers
• Able to safely lift and move a minimum of fifty (50) pounds

Nice-to-haves

• College degree or equivalent in a technology related field a plus