Data Center Services Business Leader

Trane Technologies - Davidson, NC

Full-time - Senior

Remote - Davidson, NC

Machinery Manufacturing

About the position

The Data Center Services Business Leader at Trane Technologies is a senior leadership role responsible for driving the growth and differentiation of the Data Center Services division. This position involves developing and executing a comprehensive strategy that aligns with the company's overall business objectives, ensuring a world-class customer experience, and maintaining a competitive edge in the market. The ideal candidate will have extensive experience in the data center environment and a proven track record in leading services organizations to meet the needs of large-scale data customers.

Responsibilities

• Develop and execute a comprehensive strategy for Data Center Services.
• Drive the transition from a commercial operating model to a mission-critical operating model.
• Ensure service offerings are competitive and innovative, meeting customer expectations.
• Full ownership of the Profit and Loss (P&L) for the Data Center Services organization.
• Develop financial plans, budgets, and forecasts to ensure profitability and growth.
• Design and architect a suite of service offerings, including traditional service agreements and energy services solutions.
• Collaborate with functional leaders to integrate service offerings into the broader business model.
• Establish and manage a Customer Resolution Center for effective case management and escalations.
• Develop and enforce Service Level Agreements (SLAs) to ensure timely customer response.
• Foster a mission-critical services culture that emphasizes speed and expertise.
• Determine the optimal structure for integrating the Data Center Services model into existing frameworks.
• Leverage industry expertise to build and lead a high-performing Data Center Services team.

Requirements

• Bachelor's degree in Engineering, Business, or a related technical field; MBA preferred.
• A minimum of 10 years of experience in the data center and mission-critical environment.
• Proven track record of building and leading a services organization for large-scale data customers.
• Strong financial acumen with full P&L responsibility.
• Excellent leadership and cross-functional collaboration skills.
• Deep understanding of customer experience and SLA management.
• Ability to foster a mission-critical services culture.
• Extensive industry expertise and ability to recruit and develop top talent.
• Strong analytical and problem-solving abilities.

Nice-to-haves

• Master's degree in Business Administration (MBA).
• Experience in financial planning and analysis.
• Experience in customer service management.

Benefits

• Health insurance
• Tuition reimbursement
• Paid time off
• Parental leave
• 401(k) with 6% match