Data Center Support Enginner

WB Solutions - Saint Louis, MO

Full-time

Saint Louis, MO

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About the position

The Data Center Support Engineer is responsible for the operation and maintenance of 24/7/365 data center facilities, ensuring the reliability of power, cooling, and network systems. This role involves providing support for network and security infrastructure, managing networking devices, and engaging with third-party vendors for escalated support. The engineer will also perform various operational tasks, including system monitoring, troubleshooting, and planning for upgrades and migrations.

Responsibilities

• Operate and maintain 24/7/365 data center facilities including power and cooling systems.
• Manage and maintain networking devices such as routers, switches, and firewalls.
• Perform after-hour activities including minor version upgrades.
• Engage with third-party vendors for support and escalation regarding Telco and circuit providers.
• Provide assistance in deployment and support on network management systems.
• Support private and public IP address allocation and firewall port open requests.
• Perform day-to-day operational tasks for MACD changes.
• Provide remote monitoring, management, troubleshooting, and remediation of LAN, WAN, routers, switches, firewalls, and network connectivity.
• Perform network configuration backups of data center and client network devices.
• Analyze and diagnose complex networking problems.
• Support integration of firewalls with other management systems.
• Provide hands-on support for management tools like Tufin and Net Brain.
• Install and configure servers, storage systems, and networking hardware.
• Monitor system performance and capacity, conducting daily inspections of critical equipment.
• Troubleshoot hardware and software issues, identifying and resolving recurring problems.
• Plan and execute data center migrations and upgrades, developing disaster recovery and business continuity plans.
• Conduct regular security audits and implement security measures to protect data center assets.
• Support incident response and mitigation, adhering to compliance standards.

Requirements

• 4-8 years of experience providing data center network support.
• Experience in management and maintenance of networking devices such as routers, switches, and firewalls.
• Ability to perform after-hour activities including minor version upgrades.
• Experience engaging with third-party vendors for support and escalation.
• Knowledge of network management systems and IP address allocation.