Data Center Tech - Cabling and Connectivity - Chicago, IL

Royal Communications Consultants - Chicago, IL

Full-time

Chicago, IL

Professional, Scientific, and Technical Services

About the position

The Connectivity & Hardware Support Engineer role involves providing cabling infrastructure and network hardware support at client sites. The position requires hands-on work with patching, break-fix, circuit provision, and recovery, as well as the installation and maintenance of data center hardware. Engineers will be responsible for ensuring connectivity and supporting various hardware components while adhering to service level agreements (SLAs).

Responsibilities

• Monitor the client's ticket system and ensure tickets are assigned and completed within SLA.
• Audit and document existing cabling installations.
• Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
• Compile patching schedules as required.
• Utilise Cable Management Software as required for patching planning.
• Power down and disconnect all desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
• IMAC-D of all desktop equipment including any peripherals.
• Carry out Data Wiping activities by use of Software tools.
• Carry out all types of patching / jumpering including all types of voice & data, copper & fibre.
• Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
• Carry out all types of Copper Voice and Data terminations as required by the Onnec portfolio of cabling systems.
• Maintain accurate records of all stock delivered and update as stock is used and advise line manager of any requirements, shortfalls.
• Carry out surveys and update drawings and schedules.
• Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
• Build, Rack and Stack Network and Server hardware in Data Centre Halls and provide connectivity.
• Perform Network Hardware break-fix activities e.g. replacing power supplies, modules, fans etc.

Requirements

• Experience of working in Voice and Data Cabling environment
• Experience of Moves Adds and Changes environment
• Thorough understanding of modern computer network infrastructure
• Thorough understanding and practical experience of fibre and copper voice and data cabling including terminating, test equipment, test parameters and test techniques
• Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems
• Good knowledge of Service Now (and other Process and Asset Management Tools)
• Good knowledge of Server Patching
• Knowledge of LAN / WAN and Active devices
• Able to use all types of Modern Hand Held Cable Standards Testers
• Able to use light Source and Power Meter