CBRE - New York, NY
posted 4 months ago
As a CBRE Data Center Technical Account Director, you will play a pivotal role in overseeing the department responsible for developing and maintaining business relationships with client accounts of strategic significance. This position is integral to the Operations Management job function, where you will coordinate staff functions and operations that align with the organization's goals and strategies. Your leadership will be essential in ensuring that the team operates efficiently and effectively, contributing to the overall success of the organization. In this role, you will provide formal supervision to employees, which includes monitoring their training and development, conducting performance evaluations, and offering coaching. You will oversee the recruiting and hiring of new employees, ensuring that the team is well-equipped to meet the demands of the business. Additionally, you will coordinate and manage the team's daily activities, establish work schedules, assign tasks, and implement cross-training initiatives to enhance team performance. Setting and tracking staff and department deadlines will be a key responsibility, as will mentoring and coaching team members as needed. Your strategic acumen will be critical as you implement business strategies aimed at achieving profitable relationships and identifying new revenue opportunities. Building and maintaining effective long-term client relationships will be a priority, as will ensuring a high level of client satisfaction. You will be responsible for formulating, negotiating, and executing contracts, utilizing internal expert resources to support these efforts. Preparing and submitting both short and long-range plans and strategies to clients will require you to leverage available marketing programs to reach targeted goals. You will also direct new business efforts with current accounts, source new business opportunities, and engage the field accordingly. Regular status and strategy meetings with the client's management will be essential to understanding their needs and expectations. Evaluating industry and business trends, reviewing performance across strategic accounts, and responding to data insights with appropriate business changes will be part of your responsibilities. Achieving revenue targets by increasing spend per account will be a key performance indicator for your role. Your leadership will be characterized by a robust knowledge of multiple disciplines, the business, and key drivers that impact departmental and cross-functional performance. You will lead by example, modeling behaviors consistent with CBRE's RISE values, and persuading managers and colleagues to take action guided by the organization's functional business plans. Negotiating with external partners, vendors, and customers with divergent interests will require you to reach common goals effectively. You will also be tasked with identifying and solving complex operational and organizational problems, leveraging appropriate resources within or outside the department, and significantly improving existing methods, processes, and standards within your job discipline.