Databank Holdings - Atlanta, GA

posted 2 months ago

Full-time - Entry Level
Atlanta, GA
Professional, Scientific, and Technical Services

About the position

The Data Center Technician I role at DataBank Holdings, Ltd. focuses on delivering exceptional customer service while managing technical operations within a data center environment. This position involves maintaining accurate logs, handling trouble tickets, assisting with circuit installations, and ensuring compliance with security standards. The technician will work closely with customers and internal teams to resolve issues and maintain facility readiness.

Responsibilities

  • Create and maintain effective customer relationships, with customer satisfaction as the goal.
  • Answer customer phone calls and emails in a timely and professional manner.
  • Assist with guidance on installs, testing, and close out of new customer orders, computer/server hardware, and software support.
  • Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure.
  • Perform physical security walkthroughs and administer security sign-in procedures for all colocation customers, visitors, and third parties.
  • Capture time invested on tasks and tickets/cases, ensuring timesheets are completed and submitted on time.
  • Maintain facility cleanliness and 'Tour Readiness'.
  • Follow DataBank Cabling Standards.
  • Help maintain accurate inventory of work tools, equipment, and devices.
  • Other duties as assigned.

Requirements

  • High school diploma or equivalent
  • Previous NOC/SOC/IOC experience and/or data center experience
  • Some familiarity with DS1, DS3, Ethernet, and dark fiber circuits
  • Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams
  • 0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications
  • Customer Service Skills
  • Cross Team Collaboration
  • Running Cable/Climbing Ladders
  • Ability to handle Critical Infrastructure emergencies
  • Network/Power Monitoring
  • Ability to work a rotating schedule
  • Responsibility and dependability are a must
  • Reliable transportation
  • Ability to work independently if necessary
  • Strong written and verbal communication skills
  • Ability to learn quickly and apply new knowledge and skills
  • Ability to assess situations and escalate accordingly, following internal procedures
  • Knowledge of Windows operating systems both PC and server-side
  • Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory, and motherboards a plus
  • Must be able to lift a minimum of 50 lbs

Benefits

  • Health, Vision and Dental Insurance Packages
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • 401k with company match
  • Paid Time Off, Volunteer Time Off and Paid Holidays
  • Certification Reimbursement
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