Data Center Technician 1

Databank, Ltd. - Plano, TX

Full-time - Entry Level

Plano, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Data Center Technician I at DataBank is responsible for providing exceptional customer service and support within a data center environment. This entry-level position focuses on maintaining operational efficiency, handling customer inquiries, and ensuring compliance with security standards while assisting with the installation and monitoring of critical systems.

Responsibilities

• Create and maintain effective customer relationships, with customer satisfaction as the goal.
• Answer customer phone calls and emails in a timely and professional manner.
• Assist with guidance on installations, testing, and closeout of new customer orders, including computer/server hardware and software support.
• Monitor and troubleshoot technical issues and alarms with DataBank infrastructure.
• Perform physical security walkthroughs and administer security sign-in procedures for all colocation customers and visitors.
• Capture time invested on tasks and ensure timesheets are completed and submitted on time.
• Maintain facility cleanliness and readiness for tours.
• Follow DataBank Cabling Standards and help maintain accurate inventory of work tools and equipment.

Requirements

• High school diploma or equivalent.
• Previous NOC/SOC/IOC experience and/or data center experience.
• Familiarity with DS1, DS3, Ethernet, and dark fiber circuits.
• Experience with data center infrastructure such as generators, UPS, HVAC, and fire suppression systems.
• 0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.
• Strong customer service skills and cross-team collaboration abilities.
• Ability to handle critical infrastructure emergencies and perform network/power monitoring.
• Knowledge of Windows operating systems, both PC and server-side.

Nice-to-haves

• Familiarity with basic hardware troubleshooting tasks, such as replacing hard drives, memory, and motherboards.
• Ability to lift a minimum of 50 lbs.

Benefits

• Health, Vision and Dental Insurance Packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• Paid Time Off, Volunteer Time Off and Paid Holidays
• Certification Reimbursement