Data Center Technician 2

Databank, Ltd. - Riverton, UT

Full-time - Entry Level

Riverton, UT

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Data Center Technician II at DataBank is responsible for providing exceptional customer service and technical support within a data center environment. This role involves managing customer interactions, maintaining facility standards, and ensuring compliance with security protocols while handling various technical installations and troubleshooting tasks.

Responsibilities

• Create and maintain effective customer relationships, ensuring customer satisfaction.
• Answer customer phone calls and emails in a timely and professional manner.
• Complete installation, testing, and close out of new customer orders and provide computer/server hardware and software support.
• Monitor and resolve troubleshooting technical issues and alarms with DataBank infrastructure.
• Perform physical security walkthroughs and administer security sign-in procedures for all colocation customers and visitors.
• Accurately capture time invested on tasks and ensure timely submission of timesheets.
• Maintain facility cleanliness and readiness at all times.
• Assist with readings of equipment draw/customer audits as needed.
• Support vendor maintenance activities within the data center.

Requirements

• High school diploma required.
• 2-4 years of data center experience or demonstrated ability to meet responsibilities/qualifications.
• Knowledge of Windows operating systems, both PC and server side.
• Strong written and verbal communication skills.
• Ability to learn quickly and apply new knowledge and skills immediately.
• Ability to assess situations and escalate properly, following internal procedures.
• Familiarity with basic hardware troubleshooting tasks, such as replacing hard drives, memory, and motherboards.
• Must be able to lift a minimum of 50 lbs.

Nice-to-haves

• Previous NOC/SOC/IOC experience preferred.
• College degree in a related discipline preferred.
• Familiarity with DS1, DS3, Ethernet, and fiber circuits is a plus.
• Basic knowledge of switches, firewalls, and managed storage is a plus.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short-Term and Long-Term Disability Insurance
• Life insurance
• 401(k) matching
• Paid time off
• Paid holidays