Data Center Technician - CTJ - Poly

$54,891 - $97,406/Yr

Microsoft - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

5,001-10,000 employees

Publishing Industries

About the position

As a Data Center Technician on the U.S. Government Airgap team at Microsoft, you will play a crucial role in delivering core infrastructure and foundational technologies for dedicated online services supporting the U.S. Government. This position involves working within a large global portfolio of datacenters and servers, focusing on environmental sustainability and optimization while meeting the demands of federal missions.

Responsibilities

• Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment.
• Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
• Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.
• Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians.
• Prepares, stages, sets up, and performs startups and shutdowns according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Provides guidance to technicians troubleshooting issues.
• Decommissions hardware for simple changes and refreshes following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Participates in daily safety briefings, completes required safety training, complies with safety procedures.
• Complies with security and data management procedures and policies and completes required security training and alerts others to security concerns and/or incidents.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Displays accountability and ownership of the data center facilities.
• Learns the client's business and maintains a client focus to understand the impact of their work when completing tickets and assigned tasks.

Requirements

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
• Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph.

Nice-to-haves

• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
• Able to communicate effectively with multiple stakeholders.
• Desire to learn, grow, and develop new technical skills.

Benefits

• Health Insurance
• Vacation & Paid Time Off
• Employee Discount Programs
• 401k matching
• Professional Development Opportunities