Data Center Technician, Data Center

Apple - Elk Grove Village, IL

Full-time

Elk Grove Village, IL

Computer and Electronic Product Manufacturing

About the position

The Data Center Technician at Apple is responsible for the installation, servicing, and maintenance of IT infrastructure in a 24/7 operational environment. This role requires strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced setting while ensuring high availability of services.

Responsibilities

• Establish and support network connectivity, installation and removal of hardware assets, and troubleshoot hardware issues.
• Support team operations by collaborating and contributing to service level deadlines.
• Maintain a positive team environment by sharing information and best practices with colleagues.
• Communicate effectively with team members, clients, and stakeholders through verbal and written channels.
• Drive innovation by seeking ways to improve operational processes and meet performance objectives.
• Plan hardware installation and removal, participate in data center infrastructure projects, and manage risks that may impact services.
• Perform diagnostics and apply firmware updates to resolve hardware/software issues.
• Use appropriate personal protective equipment (PPE) in various environments.

Requirements

• Experience in technical support, help desk, logistics, or technical training in computer engineering or a related IT field.
• Ability to safely work at heights using ladders and lifts, adhering to safety protocols.
• Ability to use hand-held tools such as electric drills and fiber testing kits safely.
• Ability to work extended shifts in a data center environment with varying temperatures.
• Willingness to participate in rotational on-call duties for after-hours support.

Nice-to-haves

• Minimum of 1 year experience supporting IT hardware infrastructure in a production data center environment.
• Technical certifications such as CompTIA A+ or Network+.
• Experience with established procedures for network connectivity tasks and hardware swaps.
• Familiarity with computer operating systems and productivity applications.