Data Center Technician, Data Center

Apple - Elk Grove Village, IL

Full-time

Elk Grove Village, IL

Computer and Electronic Product Manufacturing

About the position

The Data Center Technician at Apple is responsible for the installation, servicing, and maintenance of IT infrastructure in a 24/7 operational environment. This role requires strong collaboration and communication skills to ensure high availability and effective support of data center operations, while adapting to rapidly changing priorities.

Responsibilities

• Establish and support network connectivity, installation and removal of hardware assets, and securely handle storage media.
• Troubleshoot hardware issues and perform diagnostics.
• Support team operations by collaborating and contributing to service level deadlines.
• Maintain a positive team environment by sharing information and best practices with other technicians.
• Communicate effectively with team members, clients, and stakeholders through verbal and written channels.
• Drive innovation by seeking ways to improve operational processes and meet performance objectives.
• Support planning for hardware installation and removal of assets, and participate in data center infrastructure projects.
• Maintain awareness of conditions to eliminate risks impacting Apple customers and business services.
• Apply firmware updates to resolve hardware/software issues.
• Use appropriate PPE in various environments with varying temperatures.

Requirements

• Experience in supporting IT infrastructure in a data center environment.
• Strong communication skills for effective collaboration with team members and stakeholders.
• Attention to detail and effective documentation skills.