Data Center Technician I (7am-7pm 4 days on/4 days off)

Management Science Associates - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Data Center Technician I role is a full-time position focused on diagnosing and resolving routine technical issues within a data center environment. The technician will work closely with both internal and external clients, ensuring efficient operations and high levels of customer satisfaction. This position requires a strong understanding of LAN and WAN technologies, as well as the ability to monitor and manage system performance and security within the Command Center.

Responsibilities

• Diagnose and solve routine problems and incidents to enhance first-level resolution.
• Promote efficiency and customer satisfaction while lowering the cost per contact rate.
• Respond to large volumes of incidents and inquiries from clients and IT staff.
• Monitor, analyze, and troubleshoot LAN, WAN, communication, and server performance.
• Perform corrective actions when issues are identified and manage systems performance and capacity.
• Maintain security of the Command Center, including key/lock control and monitoring security cameras.
• Collaborate with senior Data Center Technicians to create a knowledge base and maintain documentation.
• Provide Smart Hands service to clients, including tracing and reseating cables, inspecting indicator lights, and performing emergency restores.

Requirements

• Technical certificate or Associate's degree in Information Systems-Technology or equivalent experience.
• Customer service and communication skills to develop good working relationships.
• Basic understanding of networks, servers, and data center operations.
• Ability to interpret system and event messages via monitoring tools and software applications.
• Knowledge of Incident Management workflows and automation tools.
• Attention to detail and accuracy in incident management responsibilities.

Nice-to-haves

• Experience with web-based applications including enterprise incident management tracking systems.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance