Data Center Technician I - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

1,001-5,000 employees

About the position

Segra is searching for a dynamic and experienced Data Center Technician I to work in our Raleigh, NC data center. This is a 2nd shift position. The Data Center Technician I position requires intermediate technical skills and capabilities. The technician must have the ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. Other tasks include basic network and server configurations.

Responsibilities

• Perform entry-level technical tasks
• Cabinet prep and stock handling
• Rack servers and perform cable pulling and termination
• Maintain cleanliness and organization in the data center
• Work around HVAC and electrical equipment
• Perform basic network and server configurations

Requirements

• Associate degree or higher, or minimum two years working experience in a customer service/help desk environment
• IT-related certifications are a plus (e.g., VMware vSphere Foundations, CompTIA A+, Cisco CCNA)
• General knowledge of TCP/IP required
• Detailed technical knowledge of PC hardware, operating systems, networks, and communications protocols desired
• Previous cabling experience (Copper/Coax/Fiber) is a plus
• Ability to work around electrical and mechanical equipment
• Strong problem-solving abilities for complex problem resolution
• Excellent written and verbal communication skills
• Proficiency in using MS Office suite and Windows-based computer applications

Nice-to-haves

• Experience with MS Visio
• Previous customer interaction experience via phone, email, and ticketing systems
• Demonstrated personal motivation and enthusiasm
• Values continuous learning and self-improvement through industry certifications

Benefits

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identity theft, pet insurance