Data Center Technician I - (Swing Shift) SV7

$54,080 - $60,320/Yr

Coresite - Santa Clara, CA

Part-time - Entry Level

Santa Clara, CA

Real Estate

About the position

CoreSite's Data Center Technician I will assist in the operational integrity, security, and regulatory compliance of the assigned data center. Technicians will learn and gain experience through assisting more experienced data center technicians in day-to-day operations of the data center including security functions, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. We are currently hiring for the swing shift: 3:00 PM - 11:00 PM. A Tier 1 technician will hold responsibilities in the functional areas of: Security operations, first-responder, fire watch, safety, troubleshooting, causality response, and customer service. CoreSite's Data Center Technicians gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment. Responsibilities include monitoring and responding to mechanical, electrical, fire protection, and security systems. These systems include transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, security hardware, and CCTV.

Responsibilities

• Assist in the operational integrity, security, and regulatory compliance of the assigned data center.
• Learn and gain experience through assisting more experienced data center technicians in day-to-day operations.
• Ensure that data center problems are identified and repaired quickly.
• Ensure that contractors deliver quality services and that internal customer demands are met.
• Monitor and respond to mechanical, electrical, fire protection, and security systems.
• Handle security operations, first-responder duties, fire watch, and safety protocols.
• Troubleshoot and respond to alarms and incidents in the data center.
• Communicate effectively with customers and internal staff.

Requirements

• High School Diploma or greater
• 1+ years of experience in either customer service or security industry
• Data center experience is a plus
• Ability to write concise and accurate reports
• Ability to appropriately escalate data center incidents and respond to alarms
• Familiar with CCTV and access and control security systems
• Good troubleshooting skills
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment
• Schedule flexibility with ability to work non-standard business hours
• Strong work ethic and accountability
• Ability to work independently and follow escalation procedures in critical situations
• Ability to logically analyze and solve problems
• Ability to effectively multi-task while assisting customers and working on multiple projects
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.

Nice-to-haves

• Experience in a mission critical facility
• Mechanical knowledge
• Customer service experience

Benefits

• Free parking
• Health savings account
• AD&D insurance
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• Pet insurance