Data Center Technician - IC2 - Night Shift

Oracle - Ashburn, VA

Full-time - Mid Level

Ashburn, VA

5,001-10,000 employees

Publishing Industries

About the position

The Data Center Technician role at Oracle involves supporting the operations of the Oracle Cloud Infrastructure by managing hardware installation, configuration, and troubleshooting within a data center environment. This position requires working night shifts and includes responsibilities for maintaining server and network equipment, ensuring connectivity, and documenting processes. The technician will work in a collaborative environment, addressing technical issues while adhering to service level agreements.

Responsibilities

• Hardware installation & configuration of enterprise servers and cabling infrastructure.
• Hardware Break/Fix replacement of FRUs.
• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Troubleshooting and resolving Telco Connectivity issues.
• Troubleshooting & replacing Network Switch equipment.
• Communicating within a ticketing environment used by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and building/modifying SOPs.
• Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
• Installing, fixing, and repairing system power supplies and cabling.
• Executing small projects independently and collaborating with management on larger projects.

Requirements

• Knowledge of server/storage/network hardware.
• Strong interest in learning new data center concepts.
• Strong verbal and written communication skills.
• 3+ years working in an IT environment.
• Experience solving problems on servers, networking devices, and IT equipment.
• Inventory management experience including ordering, receiving, and shipping server parts.
• Experience taking on-call shifts and responding to critical events as needed.
• Experience raising issues to senior onsite staff and management as needed.
• Knowledge of IT Hardware Concepts (RAID, SAN, SCIS, Linux/Unix, GRUB).
• Knowledge of trunk infrastructure is a plus.

Nice-to-haves

• 2-year or 4-year degree or 3+ years of experience in a related field.
• 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center.

Benefits

• Equal Employment Opportunity Employer
• Reasonable accommodation for individuals with disabilities