Data Center Technician II - (Day Shift) OR1

Coresite - Orlando, FL

Part-time - Entry Level

Orlando, FL

Real Estate

About the position

The Data Center Technician II plays a crucial role in maintaining the operational integrity, security, and regulatory compliance of the data center. This position requires a foundational understanding of telecommunications and data center operating procedures. The technician will be expected to acquire job skills and familiarize themselves with company policies and procedures to effectively complete routine operational tasks and assignments. This specific opening is for the day shift, requiring the technician to work regularly from 7:00 AM to 3:00 PM, Monday through Friday. As a Tier 2 technician, the individual will be responsible for the day-to-day operations of the data center, which includes overseeing security functions, adhering to telecommunication standards, managing customer build-outs, and providing general site response and triage. The technician must ensure that any data center issues are identified and resolved promptly, that contractors deliver quality services, and that internal customer demands are met efficiently. The role requires a comprehensive understanding of various systems, including mechanical, electrical, telecom, and security equipment, and the technician will gain hands-on experience with these systems. Responsibilities include managing building service requests, completing work orders and customer service tickets in a timely manner, and performing tasks such as cable termination and testing, maintenance work, and monitoring of various systems. The technician will also be responsible for incident escalation, report writing, and ensuring compliance with established procedures. The position demands a proactive approach to problem-solving and the ability to work independently while being part of a team. The technician will also be expected to maintain a high standard of customer service and support, ensuring that all operations align with CoreSite's Principles of Operational Excellence.

Responsibilities

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Trouble Ticket Management.
• Remote Hands Management.
• Work Order Completion Process.
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough.
• Infrastructure projects (Internal/Customer).
• Cage and Cabinet Build-Outs.
• Overhead Installations.
• Rack and Stack.
• Navigate and utilize a CMMS system.
• Follow direction of data center technicians in regards to day-to-day activities.
• Provide physical security within the CoreSite premises.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Assist with managing systems to avoid unplanned customer-impacting outages.
• Adhere to and promote CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly.
• Monitor, and respond to abnormal conditions in facilities systems.
• Incident escalation and report writing.
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches.
• Responsible for managing the loading dock shipping and receiving.

Requirements

• Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Basic knowledge of fundamentals and best practices of cabling media types.
• Basic understanding of 568A and 568B color codes and applications.
• Familiar with CCTV and access and control security systems.
• Ability to communicate effectively with customers and internal staff.
• Good troubleshooting and problem solving skills.
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
• Able to write concise and accurate reports.
• Ability to work independently, but as part of a team concept.
• Schedule flexibility with ability to work non-standard business hours.
• Exhibits a strong work ethic and accountability.
• Successfully meet CoreSite professional standards.
• Be able to follow all escalation procedures in regard to critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Operate Hand and Machine Tools (hammer, drill, saw, etc.).
• Operate electrical tools such as a multi-meter or infrared camera.
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.

Nice-to-haves

• Experience as an installer in a mission critical facility is a plus.

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15 percent discount.
• 16 days of paid time off (PTO).
• 11 paid company holidays and additional floating holidays.
• School visitation and elder care paid time off.
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support.
• Wellness reimbursement program & wellness incentive program.
• Free parking or a company contribution toward a public transit pass.
• Education reimbursement and student loan debt assistance program.
• Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program.
• Pet insurance.
• Charitable matching program.