Coresite - Santa Clara, CA
posted 3 months ago
The Data Center Technician II plays a crucial role in maintaining the operational integrity, security, and regulatory compliance of the data center. This position is specifically for the overnight shift, requiring the technician to work from 11:00 PM to 7:00 AM. The technician will be responsible for day-to-day operations, which include security functions, telecommunication standards, customer build-outs, and general site response. The technician must ensure that any data center issues are identified and resolved promptly, while also ensuring that contractors provide quality services and that internal customer demands are met. A Tier 2 technician is expected to have a foundational understanding of telecommunications and data center operating procedures. They will gain hands-on experience with various systems, including mechanical, electrical, telecom, and security equipment. Responsibilities include managing building service requests, completing work orders, and providing exceptional customer service. The technician will also be involved in infrastructure projects, cable termination and testing, and monitoring various systems to respond to any abnormal conditions. The role requires a strong focus on safety and security, as technicians will be first responders in emergency situations. They must adhere to CoreSite's Principles of Operational Excellence and ensure that all processes are completed in a timely manner according to Service Level Agreements (SLA). The technician will also be responsible for documenting and reporting any incidents, managing the loading dock for shipping and receiving, and maintaining a rigorous process-driven team environment.