Data Center Technician II - (Swing Shift) NY2

Coresite - Secaucus, NJ

Full-time - Entry Level

Secaucus, NJ

Real Estate

About the position

The Data Center Technician II plays a crucial role in maintaining the operational integrity, security, and regulatory compliance of the data center. This position specifically requires working the swing shift from 3:00 PM to 11:00 PM. The technician will be responsible for day-to-day operations, ensuring that data center issues are quickly identified and resolved, and that customer needs are met effectively. The role involves a combination of technical skills and customer service, with a focus on maintaining various systems within the data center.

Responsibilities

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Trouble Ticket Management.
• Remote Hands Management.
• Work Order Completion Process.
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough.
• Infrastructure projects (Internal/Customer).
• Cage and Cabinet Build-Outs.
• Overhead Installations.
• Rack and Stack.
• Navigate and utilize a CMMS system.
• Follow direction of data center technicians in regards to day-to-day activities.
• Provide physical security within the CoreSite premises.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Assist with managing systems to avoid unplanned customer-impacting outages.
• Adhere to and promote CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly.
• Monitor, and respond to abnormal conditions in facilities systems.
• Incident escalation and report writing.
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches.
• Responsible for managing the loading dock shipping and receiving.

Requirements

• Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Basic knowledge of fundamentals and best practices of cabling media types.
• Basic understanding of 568A and 568B color codes and applications.
• Familiar with CCTV and access and control security systems.
• Ability to communicate effectively with customers and internal staff.
• Good troubleshooting and problem solving skills.
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
• Able to write concise and accurate reports.
• Ability to work independently, but as part of a team concept.
• Schedule flexibility with ability to work non-standard business hours.
• Exhibits a strong work ethic and accountability.
• Successfully meet CoreSite professional standards.
• Be able to follow all escalation procedures in regard to critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Operate Hand and Machine Tools (hammer, drill, saw, etc.).
• Operate electrical tools such as a multi-meter or infrared camera.
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.