Data Center Technician II

$45,885 - $56,160/Yr

Flexential - Douglasville, GA

Full-time - Entry Level

Douglasville, GA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Data Center Technician II (DCT II) is a critical role responsible for providing physical and Level II technical support in a 24/7 operational environment. This position requires a solid understanding of facilities infrastructure, Windows operating systems, and PC troubleshooting. The DCT II must represent Flexential professionally during customer interactions and ensure timely resolution of technical issues.

Responsibilities

• Provide timely resolution and/or escalation of customer issues.
• Maintain a professional attitude and conduct while performing data center duties.
• Deliver proactive updates to customers and teammates as necessary.
• Immediately address or escalate service impacting events when notified by Flexential monitoring tools.
• Follow Flexential Support processes and procedures.
• Execute tape handling procedures for internal and external customers.
• Perform Customer Service Delivery Audits as requested.
• Conduct physical device alert reviews throughout data centers.
• Triage and escalate incidents as necessary.
• Provide local access and escort for vendors and carriers.
• Track carrier access for circuit installations.
• Perform remote hands work for internal and external customers.
• Support 24/7 operations with the ability to work any shift.
• Perform data entry tasks for ongoing infrastructure changes and customer installations.
• Assist and/or complete physical and logical installations of Flexential services.
• Update all relevant and required documentation.
• Maintain clean and organized customer cabinets, cables, and cages during installations.
• Perform software/hardware installations and upgrades.
• Execute routine maintenance procedures including customer reports and system updates.
• Rack and stack customer or Flexential hardware as instructed.
• Maintain cleanliness of the Data Center and surrounding areas.
• Perform environmental monitoring of customer and facility infrastructure.
• Process all inbound and outbound shipping/receiving for customer and Flexential deliveries.
• Operate Badge Access Security System and report facilities alarms immediately.
• Assist Critical Infrastructure Manager as needed.
• Complete End of Shift Reporting and follow Data Center Policies and Procedures.
• Stay updated on new facilities-related information and training updates.
• Assist with Monthly Generator Test Procedure and maintain inventory levels.

Requirements

• High School diploma or equivalent.
• Excellent verbal and written communication skills.
• Minimum 2 years of experience in Customer Service, IT Support, or a trade position.
• Strong attention to detail and ability to meet deadlines.
• Ability to work any shift in a 24/7 environment.
• Physical presence required at the Douglasville, GA Data Centers for a minimum of 30 hours a week.

Nice-to-haves

• Experience in a 24/7 production environment.
• Strong troubleshooting skills.
• Solid understanding of Microsoft Software and Operating systems.
• Fundamental knowledge of networking including routing, subnets, and communication protocols.
• Technical aptitude with building management systems (UPS, generators, HVAC, PDUs).
• Familiarity with ethernet cable color coding.
• Understanding of ITIL Incident Response methodology or ITIL Foundations certification.
• AA, BS, or actively pursuing an advanced degree in technology.
• Certifications such as Network +, Security +, CCNA, Microsoft MCP, or MCSA.

Benefits

• Medical, Telehealth, Dental and Vision insurance.
• 401(k) plan.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Life and AD&D insurance.
• Short Term and Long-Term disability insurance.
• Flex Time Off (PTO).
• Leave of Absence.
• Employee Assistance Program.
• Wellness Program.
• Rewards and Recognition Program.