Data Center Technician III

Equinix - Dallas, TX

Full-time - Entry Level

Dallas, TX

101-250 employees

Professional, Scientific, and Technical Services

About the position

The Data Center Technician III at Equinix plays a crucial role in maintaining and troubleshooting the infrastructure of data centers. This position involves installing and managing fiber and copper circuits, performing rack and stack installations, and ensuring high-quality customer service. The technician will work both independently and as part of a team, interacting regularly with customers to resolve issues and provide support.

Responsibilities

• Reviews and prioritizes requests in the queue while ensuring adherence to all customer expected completion dates and commitment times
• Maintains detailed written records and provides detailed audit reports of customer equipment
• Updates local asset databases and other systems
• Rack and stack customer equipment
• Installs circuits requiring sophisticated fiber terminations with a fusion splicer
• Installs telecom cabinet, fiber tray, and cage wired mesh for customer equipment and cabinets
• Installs/tests/modifies cross connects per standard operating procedures and ensures proper cable management
• Supports semi-routine data center standard operating cross-connect work order requests
• Installs 'across' connect circuits (switched, multiplexed, etc.)
• Troubleshoots fiber and copper circuits; and works with networking group as needed
• Works directly with customers to troubleshoot issues and supports semi-routine standard operating testing and installations of customer assets
• Maintains regular interaction directly with customers through phone, on-site, or direct messages
• Delivers a high level of service and an excellent customer experience
• Supports customers on-site through access control and escorting services
• Provides customer support for inbound and outbound customer shipments including inventory and staging

Requirements

• 1+ years experience in a colocation environment preferred but not required
• High School Diploma or equivalent
• Possess excellent time management skills
• Willing to work a Rotating Operating Night Shift of 12.5 hours