Data Center Technician III

$53,000 - $82,000/Yr

Equinix - San Jose, CA

Full-time - Entry Level

San Jose, CA

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Data Center Technician III role at Equinix is crucial for maintaining the operational integrity of critical facilities, ensuring that essential services remain uninterrupted. This position involves troubleshooting and installing sophisticated circuits, managing customer equipment, and ensuring high levels of customer satisfaction through effective service delivery. The technician will work in a dynamic environment, supporting various technology installations and modifications while adhering to strict operational protocols.

Responsibilities

• Racks and stacks customer equipment
• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
• Installs circuits requiring sophisticated fiber terminations
• Resolves work priorities from a ticketing queue and ensures adherence to all contribute times
• Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed
• Works with customers to troubleshoot issues
• Installs/tests/modifies cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects
• Installs and tests sophisticated cross connects circuits (switched, multiplexed, etc.)
• Maintains detailed written records of all work activity
• Designs and leads cage / infrastructure modification projects
• Completes all assigned training in a timely manner
• Supports customer happiness through timely and detailed order execution

Requirements

• 2 years+ or equivalent of experience
• High School Diploma or equivalent
• A natural curiosity and strong troubleshooting skills
• Ability to lift up to 50 lbs. and agile in manual dexterity (climb, stoop, etc.) with or without an accommodation
• Flexibility to work any assigned shift, off-schedule, fill in for workmate, respond to emergencies, holidays, nights, etc.

Benefits

• Bonus eligibility
• Equity options depending on the position
• Comprehensive benefits package as detailed in the USA Benefits eBook