Data Center Technician L1

Milestone Technologies - Quincy, WA

Full-time - Entry Level

Quincy, WA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Data Center Technician L1 position at Milestone Technologies is an entry-level role focused on providing operational support within a data center environment. The technician will work as part of a team to manage service requests and incidents, ensuring the smooth operation of servers and data center equipment. Responsibilities include troubleshooting, maintenance, and installation of hardware, as well as collaborating with engineering teams to resolve technical issues. The role emphasizes a commitment to service quality and adherence to safety standards while fostering a culture of continuous improvement.

Responsibilities

• Support a fleet of servers and data centers for a prominent customer
• Perform server/network/storage device deployments
• Support installations, troubleshooting, and maintenance of Data Center equipment
• Maintain fully functioning servers, network, and storage systems utilizing hardware components
• Perform in-depth diagnostics and repairs on servers and other data center equipment independently
• Physically assist in moving and racking equipment as directed to support projects
• Work with internal engineering teams and vendors to help resolve complex technical issues
• Install and arrange new equipment for data centers
• Perform internal system component upgrades
• Utilize customers' infra management system tools to troubleshoot and identify server issues
• Update inventory information as specified in the process and directives
• Support routine audits and special move projects
• Contribute to update and implement the Standard Operating Procedures (SOP) and MOPs
• Work with Asset Management and Technical Manager regarding critical spares consumption levels
• Actively participate in proactive service improvement
• Ensure compliance with the identified process to maintain an organized and tidy work environment
• Follow the '5S Pillars' methodology for organizing and sustaining a productive work environment
• Ensure compliance with environmental health and safety standards
• Perform other tasks as directed by management

Requirements

• 1 plus years of hands-on computer/server hardware break-fix experience in a data center environment
• 1 plus years experience with Linux OS
• Ability to read and create server build plans
• Knowledge of computer applications
• Knowledge of service management or ticketing system
• Effective communication and listening skills, written and verbal fluency in English
• Excellent customer service mindset willing to meet and exceed customer expectations
• Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products
• Previous ticket system exposure
• Self-motivated, professional and high level of attention to detail
• Driven, self-motivated to continuously improve
• Eager to learn and fast learner
• Willingness to adapt to different learning styles in training new technicians
• Adaptable, able to work independently and a proactive team-player
• Able to work well in isolation and on repetitive tasks
• Capable of multitasking with high level of attention to detail
• Able to mentor and train peers
• Able to safely lift and move a minimum of fifty (50) pounds

Nice-to-haves

• College degree or equivalent in a technology related field a plus