Data Center Technician L2

Ntt America Solutions - Mesa, AZ

Full-time - Mid Level

Onsite - Mesa, AZ

Telecommunications

About the position

The Data Center Technician L2 at NTT America Solutions, Inc. is a pivotal role that ensures the operational integrity and regulatory compliance of the data center's electrical, mechanical, and fire life safety systems. This position is responsible for maintaining processes that maximize customer uptime in a cost-effective manner. The technician will be tasked with identifying and quickly repairing data center problems, ensuring that contractors deliver quality services, and meeting internal customer demands. In this role, the technician will develop creative approaches to minimize operational costs, improve efficiency, and implement new strategies. Responsibilities will include managing mechanical systems such as chilled water systems and HVAC units, overseeing electrical power distribution from the main switchgear through UPS systems, and ensuring the functionality of fire life safety systems including wet and pre-action sprinkler systems. The technician will also be responsible for testing electromechanical assemblies, reading blueprints and schematics, inspecting parts for defects, and installing electrical components using hand tools. The technician will operate, monitor, and maintain facilities systems, responding to abnormal conditions across mechanical, electrical, fire life safety, and building monitoring systems. They will analyze systems to ensure best practices for both internal and external customers, provide feedback to engineering on existing standards, and work with contractors to ensure quality assurance for system expansions and upgrades. Additionally, the technician will collaborate with the CF Ops Lead Technician to track and complete a preventive and predictive maintenance program, ensuring the data center operates at maximum efficiency and recommending new technologies for improvement.

Responsibilities

• Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.
• Manages mechanical responsibilities including chilled water systems and HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
• Oversees electrical responsibilities including electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
• Ensures fire life safety responsibilities including wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
• Tests performance of electromechanical assemblies and electronic voltmeters.
• Reads blueprints, schematics, diagrams, or technical orders to determine methods and sequences of processes.
• Inspects parts for surface defects.
• Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.
• Aligns, fits, or assembles component parts, using hand or power tools.
• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems.
• Analyzes systems to ensure best practices for both internal and external customers.
• Provides feedback to DCO Engineering on the effectiveness of existing standards and processes.
• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades.
• Collaborates with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program.
• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency.
• Manages systems to avoid unplanned customer-impacting events.
• Determines maintenance requirements for mechanical, electrical, and fire life safety systems.

Requirements

• Understanding of mechanical, electrical, and fire life safety systems used in a data center environment.
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
• Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
• Familiarity with data trending/tracking and analysis and the ability to utilize a PC-based integrated critical monitoring system.
• Hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems.
• Excellent communication skills, both written and oral.
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project).
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
• Ability to learn quickly and address issues as they arise during normal working hours or after hours.
• Ability to operate in and promote a rigorous process-driven team environment.

Nice-to-haves

• Experience in a data center, hospital, semi-conductor, or power plant environment.
• CPR/First Aid and NFPA70E Certification during employment.
• Possession of an OSHA approved forklift certification or the ability to obtain one after hire.

Benefits

• Competitive compensation based on experience, education, and location.
• Hourly base salary for this position is $33.90 - $50.90 and is eligible for overtime pay.
• Annual bonus based on individual and company performance.
• Monthly stipend for using a personal mobile device, if applicable.