Data Center Technician Level 1

Softnet Solutions - Santa Clara, CA

Full-time

Santa Clara, CA

Professional, Scientific, and Technical Services

About the position

The Data Center Technician (DCT) plays a crucial role in the SoftNet Solutions Integration Center, managing the flow of physical technology products through the warehouse and integration center. This position involves handling various tasks related to the configuration, testing, and maintenance of server, networking, and storage equipment to meet specific customer needs, all while working with minimal supervision.

Responsibilities

• Racks and stacks server, networking, and storage equipment
• Troubleshoot Server Hardware Failures and perform required maintenance
• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
• Resolves work priorities from a ticketing queue and ensures adherence to all contribute times
• Inventorying & labeling of equipment
• Power cycling a router, server, and switch and soft-booting a server
• Infrastructure data cabling
• Running new cable and cross-connects
• Swapping hard drives, memory, or any other internal component
• Swapping of hot-swappable components
• Device configuration
• Configuration of existing & new equipment
• Keyboard, video and mouse (KVM) installation/configuration
• Providing a KVM or IP Switch for remote hardware configuration
• Maintenance, testing & troubleshooting
• General and system troubleshooting
• Set-up and connection of console port for remote management
• Relaying equipment status and entering commands onto a pre-installed console
• Supports customer happiness through timely and detailed order execution

Requirements

• 2 years+ or equivalent of experience
• High School Diploma or equivalent
• A natural curiosity and strong troubleshooting skills
• Ability to lift up to 50 lbs. and agile in manual dexterity (climb, stoop, etc.) with or without an accommodation