The Judge Group - North Las Vegas, NV
posted 2 months ago
Our client is currently seeking a Data Center Technician to join their operations team at the North Las Vegas Regional Management Center. This role is critical in providing day-to-day technical and operational support, ensuring that the complex communications networks operate with 99.99% system uptime and zero defects. The technician will be involved in system monitoring, routine preventive maintenance, customer problem tracking, and network problem resolution across all networking aspects integral to the company's Baseband, IF, and RF Communications, as well as the related backend systems. The responsibilities of the Data Center Technician include system administration, network monitoring and management, new buildouts, existing network changes and maintenance, and IP and system infrastructure maintenance. The technician will also be tasked with identifying root causes of technical problems and developing procedural and technical recommendations for improvement. Planning and coordinating the implementation of new products into the production environment is also a key responsibility. In addition, the technician will monitor specific system limitations to maximize capacity and efficiency, perform equipment-level capacity planning and network performance activities, and maintain equipment inventory and configuration management records, including software releases, patches, and hardware changes. Compliance with applicable Data Center Standards, Service Management Quality Program, and ITIL standards is essential. The technician will assume responsibility for escalation and emergency response requests in a 24 x 7 x 365 environment, which may require occasional work during maintenance windows outside of normal working hours. The role also involves monitoring power, HVAC, fire detection/suppression, and local security and monitoring systems. Proactive identification of issues, creating tickets to ensure accurate detail capture, following escalation procedures, and effectively communicating issues to customer service and upper management are crucial aspects of the job. The responsibilities and duties may evolve and expand, requiring strong communication, flexibility, and adaptability skills.