Data Center Technician--ON SITE

The Judge Group - North Las Vegas, NV

Full-time

North Las Vegas, NV

Administrative and Support Services

About the position

Our client is currently seeking a Data Center Technician to join their operations team at the North Las Vegas Regional Management Center. This role is critical in providing day-to-day technical and operational support, ensuring that the complex communications networks operate with 99.99% system uptime and zero defects. The technician will be involved in system monitoring, routine preventive maintenance, customer problem tracking, and network problem resolution across all networking aspects integral to the company's Baseband, IF, and RF Communications, as well as the related backend systems. The responsibilities of the Data Center Technician include System Administration, Network Monitoring and Management, and overseeing new buildouts and existing network changes. The technician will also be responsible for maintaining IP and system infrastructure, identifying root causes of technical problems, and developing procedural and technical recommendations for improvement. Planning and coordinating the implementation of new products into the production environment is also a key aspect of this role. In addition to monitoring system limitations to maximize capacity and efficiency, the technician will perform equipment-level capacity planning and network performance activities. Maintaining equipment inventory and configuration management records, including software releases, patches, and hardware changes, is essential. The technician must ensure compliance with applicable Data Center Standards, Service Management Quality Program, and ITIL standards, while also being prepared to respond to escalation and emergency requests in a 24 x 7 x 365 environment. The role requires occasional work during maintenance windows outside of normal working hours, and the technician will monitor power, HVAC, fire detection/suppression, and local security and monitoring systems. Proactive identification of issues, accurate ticket creation, and effective communication with customer service and upper management are crucial for troubleshooting events in a timely manner. Flexibility and adaptability are important as responsibilities and duties may evolve over time.

Responsibilities

• Work in one of the most complex communications networks and ensure 99.99% system uptime with zero defects.
• Involved with system monitoring, routine preventive maintenance, customer problem tracking, and network problem resolution.
• Responsible for System Administration, Network Monitoring and Management, new buildouts, existing network changes, and maintenance.
• Identify root causes of technical problems and develop procedural and technical recommendations for improvement.
• Plan and coordinate the implementation of new products into the production environment.
• Monitor specific system limitations to maximize capacity and efficiency.
• Perform equipment-level capacity planning and network performance activities.
• Maintain equipment inventory and configuration management records, including software releases, patches, and hardware changes.
• Ensure compliance with applicable Data Center Standards, Service Management Quality Program, and ITIL standards.
• Assume responsibility for escalation and emergency response requests in a 24 x 7 x 365 environment.
• Monitor power, HVAC, fire detection/suppression, and local security and monitoring systems.
• Proactively identify issues, create tickets, and troubleshoot events in a short time frame.

Requirements

• AA degree, electronics school certification, or equivalent military training and experience.
• 2+ years of experience as a technician in SATCOM/Terrestrial environment with LAN/WAN industry standards.
• Working knowledge of TCP/IP and Ethernet configuration and functionality.

Nice-to-haves

• Industry certifications (Microsoft, Linux, VMware, Cisco, CompTIA, and ITIL) are a plus.
• Working knowledge of Unix/Linux systems desirable.
• Basic electronics troubleshooting skills, including the ability to use and interpret readings from test equipment such as spectrum analyzers and oscilloscopes.
• Knowledge of satellite technology and terrestrial technology (i.e. DSL, WIFI, Cable).
• Experience with Cisco, HNS, CATV/IPTV and other Telco and IP protocol core network and equipment.