Data Center Technician (Onsite)

Cognizant Technology Solutions - Phoenix, AZ

Full-time

Phoenix, AZ

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Data Center Technician role at Cognizant involves supporting the operations of a multitenant enterprise-class data center. This position is focused on maintaining the integrity and appearance of the facility, assisting with technical support tasks, and ensuring efficient data center operations. The technician will work closely with various teams and customers to facilitate hardware installations, manage asset information, and contribute to operational improvements.

Responsibilities

• Assist DC Support personnel with Hands and eyes requests.
• Escort vendors and support staff for changes and breakfix.
• Maintain the appearance and integrity of the facility with regular walkthroughs.
• Chaperone visitors and 3rd party engineers where required.
• Maintain asset location information utilizing installed DCIM tools and CMDB.
• Open, Update and close Service Requests.
• Shipping and receiving of goods into the data center.
• Maintain the Goods In/Out tracking spreadsheet.
• Understand proper power cord management inside of raised floor racks.
• Understand rack power load balancing and reading power reports.
• Update rack elevations and floor drawings.
• Monitor and record statistics relevant to data center operations and produce appropriate reports.
• Conduct physical troubleshooting as required including basic checks on copper and fiber cabling.
• Provide feedback to data center manager and contribute suggestions for operational improvement.
• Develop and maintain strong relationships with 3rd party facility staff.
• Assist data center manager & customers with facility tours when requested.
• Hardware installation of rack mounted equipment.
• Cable installation and testing to data center standards where required.
• Other duties as may be assigned by the data center manager.

Requirements

• Experience of working in a multitenant enterprise class data center hosting environment.
• Must be customer-focused and have basic interpretation of what the customer is requesting/expecting.
• Ability to work well with a very large team and loop in other SMEs to support customer needs.
• Working knowledge of physical network and cabling technologies.
• Excellent communication skills and ability to clearly articulate technical issues.
• Ability to work independently and manage multiple work streams whilst dealing with interruptions.
• Fault isolation and troubleshooting skills.
• Previous experience in a technical support role is a plus.
• Basic Knowledge of computer hardware and components.
• One or more supporting IT equipment or related technology experience.
• Basic facilities knowledge such as HVAC power security and safety.
• Understanding of network patch panels patching and cable labeling standards.
• Understanding of MS Office skills O365 Word Excel PowerPoint Visio etc.
• Understanding of RMA Breakfix processing.
• Understanding Rack Elevations & Floor Drawings and Cable/Patching documents.
• Must be within a commutable distance from the data center.
• Ability to multitask and work in multiple customer cages at the Data Center campus.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Longterm/Shortterm Disability
• Paid Parental Leave
• Employee Stock Purchase Plan