Data Center Technician/Pc Technician/Server Technician

TEKsystems - Goodyear, AZ

Full-time - Entry Level

Goodyear, AZ

Professional, Scientific, and Technical Services

About the position

The Data Center Technician role involves supporting the deployment and maintenance of servers in customer data centers. The technician will respond to service tickets, troubleshoot server failures, and ensure that server fleet health meets customer requirements. This position requires a balance of technical skills, attention to detail, and customer focus, as technicians represent the company in front of clients.

Responsibilities

• Respond to service tickets for servers in customer datacenters in a timely manner
• Keep parts lockers up to date and properly stocked at all times
• Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
• Track server fleet health and validate that we are always exceeding customer requirements for total servers online
• Provide consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter
• Apply firmware and BIOS updates as needed using engineering-approved tools
• Comply with all datacenter safety, security, and operational protocols at all times
• Be an outstanding representative of the company at all times

Requirements

• Degree in a computer-related field (Bachelor's Degree preferred) or 2+ years of equivalent experience in computer science, electrical engineering, telecommunications, or related discipline
• CompTIA A+ Certification
• CompTIA Server+ Certification
• MCP/MCSE Certification a plus
• Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers
• Ability to regularly lift and move server systems that weigh up to 70lbs
• Fanatic attention to detail in inventory, trouble tickets, asset tag updates, wiring plans, etc.
• Basic experience with Linux terminal
• Basic experience with Windows CMD
• Demonstrated strong ownership, self-motivation and ability to work autonomously
• Ability to work successfully with geographically dispersed teams

Nice-to-haves

• Cabling experience
• Customer Service skills
• Ability to work independently with little guidance
• Being a self-starter

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
• Voluntary Life & AD&D insurance for the employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)