Google - Columbus, OH

posted 3 months ago

Full-time - Entry Level
Columbus, OH
Web Search Portals, Libraries, Archives, and Other Information Services

About the position

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Data Center Technician, you'll install, configure, test, troubleshoot, and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches, and networking protocols. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. In this role, you will deploy and operate new data center infrastructure across projects or functions. You will report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, applying the resources needed to resolve identified issues. Additionally, you will maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards. You will also disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting, and repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.

Responsibilities

  • Install, configure, test, troubleshoot, and maintain hardware and server software.
  • Configure complex components such as networks, routers, hubs, bridges, switches, and networking protocols.
  • Deploy and operate new data center infrastructure across projects or functions.
  • Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure.
  • Maintain the security and integrity of data, tracking various forms of media for standard data security issues.
  • Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
  • Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure.

Requirements

  • Bachelor's degree or equivalent practical experience.
  • Experience diagnosing and troubleshooting operating systems and computer/server hardware or networking protocols.
  • Experience with performing component-level repairs on IT equipment.
  • Ability to lift/move 50lb (23kg) of equipment and exert yourself physically over extended periods of time.
  • Ability to work non-standard hours, including weekends and holidays.

Nice-to-haves

  • Completion of the online Google IT Support Professional Certificate program.
  • 2 years of experience diagnosing and troubleshooting operating systems and computer/server hardware or networking protocols.
  • Experience working within a data center or network operation center environment.
  • Ability to collaborate and partner with teams to overcome challenges.
  • Ability to adapt to changes in a dynamic work environment.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan
  • Paid holidays
  • Paid time off
  • Employee stock purchase plan
  • Tuition reimbursement
  • Professional development opportunities
  • Wellness programs
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