Data Center Technician

Allegis Group - Brookfield, WI

Full-time - Mid Level

Brookfield, WI

10,001+ employees

Administrative and Support Services

About the position

The Data Center Technician role involves installing, testing, modifying, and terminating various types of cabling within customer data centers. This position requires advanced troubleshooting skills, the ability to manage day-to-day operations, and effective communication with customers and vendors. The technician will work on server installations, conduct advanced testing, and ensure adherence to project commitments while maintaining detailed records of work activities.

Responsibilities

• Run fiber and coax cross connects and follow proper termination techniques per company established processes and procedures.
• Perform installs/tests/modifies cross connects and ensure proper dressing of coax, fiber, and twisted pair copper cross connects.
• Deploy cabinet rack mount PDUs and install cable management systems including wire managers and patch panels.
• Rack and stack customer equipment.
• Install and test cross connect circuits including switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig, etc.
• Conduct carrier circuit maintenance and troubleshoot switched/multiplexed/media converted circuits.
• Install circuits requiring advanced fiber terminations and conduct carrier circuit testing.
• Work with customers to troubleshoot issues and perform basic configuration as needed.
• Maintain detailed written records of all work activity.
• Manage and maintain technicians, day-to-day operations, and appropriate project staffing requirements.
• Escalate service requests that require additional information.
• Determine work priorities from the ticketing queue and ensure adherence to all commit times.

Requirements

• High School Diploma or GED required.
• 3+ years of related work experience with server builds in a production data center environment.
• Knowledge of cable limitations and safe working practices.
• Basic understanding of Unix/Windows booting process and commands.
• Experience with troubleshooting all circuits with carriers.
• Ability to lift heavy equipment/items up to 50 lbs throughout the day.
• Strong communication skills and disciplined approach to managing task assignments.

Nice-to-haves

• One or more certifications such as Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing, BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+.

Benefits

• Equal opportunity employer
• Flexible working hours
• Opportunity for professional development