Data Center Technician

Kforce - North Las Vegas, NV

Full-time

North Las Vegas, NV

Administrative and Support Services

About the position

Kforce has a client in North Las Vegas, NV that is seeking a Data Center Technician. This position will be onsite and involves working in one of the most complex communications networks. As a member of the team, the Data Center Technician will be responsible for ensuring 99.99% system uptime with zero defects. The role includes system monitoring, routine preventive maintenance, customer problem tracking, and network problem resolution across all networking aspects integral to the company’s Baseband, IF, and RF Communications and the related backend systems. The technician will be responsible for System Administration, Network Monitoring and Management, new buildouts, existing network changes and maintenance, as well as IP and system infrastructure maintenance. Identifying root causes of technical problems and developing procedural and technical recommendations for improvement is a key part of the job. The technician will also plan and coordinate the implementation of new products into the production environment, monitor specific system limitations to maximize capacity and efficiency, and perform equipment-level capacity planning and network performance activities. Maintaining equipment inventory and configuration management records, including software releases, patches, and hardware changes, is essential. The technician must ensure compliance with applicable Data Center Standards, Service Management Quality Program, and ITIL standards. Additionally, the role requires assuming responsibility for escalation and emergency response requests in a 24 x 7 x 365 environment, with occasional work required during maintenance windows outside of normal working hours. Monitoring power, HVAC, fire detection/suppression, and local security and monitoring systems is also part of the responsibilities. Proactively identifying issues, creating tickets to ensure that all details are captured accurately, following escalation procedures, and troubleshooting events in a short time frame are critical to the success of this position.

Responsibilities

• Work in one of the most complex communications networks and ensure 99.99% system uptime with zero defects.
• Involved with system monitoring, routine preventive maintenance, customer problem tracking, and network problem resolution.
• Responsible for System Administration, Network Monitoring and Management, new buildouts, existing network changes and maintenance, and IP and system infrastructure maintenance.
• Identify root causes of technical problems and develop procedural and technical recommendations for improvement.
• Plan and coordinate the implementation of new products into the production environment.
• Monitor specific system limitations to maximize capacity and efficiency.
• Perform equipment-level capacity planning and network performance activities.
• Maintain equipment inventory and configuration management records, including software releases, patches, and hardware changes.
• Ensure compliance with applicable Data Center Standards, Service Management Quality Program, and ITIL standards.
• Assume responsibility for escalation and emergency response requests in a 24 x 7 x 365 environment.
• Monitor power, HVAC, fire detection/suppression, and local security and monitoring systems.
• Proactively identify issues, create tickets, and troubleshoot events in a short time frame.

Requirements

• AA degree, electronics school certification, or equivalent military training and experience.
• 2+ years of experience as a technician in SATCOM/Terrestrial environment with LAN/WAN industry standards.
• Working knowledge of TCP/IP and Ethernet configuration and functionality desirable.
• Must be able to climb ladders to heights of up to 20 feet.
• Ability to work with hands and arms above their head for an extended period of time.
• Must be able to carry equipment up to 50 pounds.
• Ability to perform repetitive tasks like installing/deinstalling cables/equipment.
• Dexterity to terminate various types of cabling (i.e. CAT6/6A, coaxial cable, fiber cable) with precision.

Nice-to-haves

• Industry certifications (Microsoft, Linux, VMware, Cisco, CompTIA, and ITIL) are a plus.
• Working knowledge of Unix/Linux systems desirable.
• Ability to work and manage in a 24x7x365 work environment and multi-task while meeting deadlines.
• Flexible to work varying shifts (1st, 2nd, 3rd, or a mixed) in a high stress environment.
• Basic electronics troubleshooting skills desirable.
• Excellent problem-solving, customer relations, conflict resolution, and written and oral communication skills.
• Knowledge of satellite technology and terrestrial technology (i.e. DSL, WIFI, Cable).
• Experience with Cisco, HNS, CATV/IPTV and other Telco and IP protocol core network and equipment.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) plan
• Life, disability, and AD&D insurance
• Paid time off for salaried personnel
• Paid sick leave for hourly employees on a Service Contract Act project