Data Center Technician

$77,397 - $107,598/Yr

Microsoft - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

Publishing Industries

About the position

The Data Center Technician (DCT) role at Microsoft involves developing an understanding of standard processes for preparing, installing, diagnosing, troubleshooting, and decommissioning equipment in a data center environment. This position is crucial for delivering core infrastructure and foundational technologies for Microsoft's online services. The role offers opportunities for personal and professional growth, including training programs and certifications, while contributing to a sustainable and efficient data center operation.

Responsibilities

• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians.
• Develops an understanding of effective execution order strategies for assigned tasks with assistance from experienced technicians or direct-line management.
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specific written instructions.
• Performs basic diagnostics and troubleshooting with guidance to identify technical issues and replace faulty components with minimal disruption.
• Directly performs decommissions, simple changes, and refreshes of infrastructure cabling, network, storage, and server equipment following standard procedures.
• Maintains awareness of Key Performance Indicators (KPIs) through reporting dashboards for personal performance discussions.
• Completes required security and data management training while complying with procedures and policies.
• Contributes to a positive team environment by sharing information and collaborating with other shifts or technician teams.

Requirements

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
• Ability to work 12-hour shifts, including non-standard business hours such as evenings, nights, weekends, and holidays.
• Ability to meet Microsoft, customer, and/or government security screening requirements.

Nice-to-haves

• 1+ year(s) experience supporting IT equipment or related technology.

Benefits

• Career Rotation Programs
• Diversity & Inclusion trainings and events
• Professional certifications
• Competitive pay range based on location
• Ongoing training and development opportunities