Data Center Technician

$45,510 - $82,909/Yr

Microsoft - Ashburn, VA

Full-time - Entry Level

Ashburn, VA

5,001-10,000 employees

Publishing Industries

About the position

As a Data Center Technician (DCT) at Microsoft, you will be responsible for understanding and executing standard processes related to the preparation, installation, diagnostics, troubleshooting, and decommissioning of equipment. This role is crucial in supporting Microsoft's Cloud Operations & Innovation (CO+I) and involves working with a large global portfolio of data centers. You will have opportunities for professional development and training while contributing to a team that supports millions of customers worldwide.

Responsibilities

• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians.
• Seeks guidance from more experienced technicians on challenging or complex tickets.
• Develops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management.
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specific written instructions.
• Performs basic diagnostics and troubleshooting with guidance from experienced technicians to identify technical issues and replace faulty components.
• Directly performs decommissions, simple changes, and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures.
• Processes data-bearing devices for destruction or confirms devices contained within equipment have been identified for eradication or destruction with guidance.
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards for personal performance discussions.
• Completes required security and data management training while complying with security and data management procedures.
• Contributes to a positive and effective team environment by sharing information and partnering with other shifts.

Requirements

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
• Ability to work 12-hour shifts, including non-standard business hours that may include evenings, nights, weekends, and/or holidays.
• Ability to meet Microsoft, customer, and/or government security screening requirements.

Nice-to-haves

• 1+ year(s) experience supporting IT equipment or related technology.

Benefits

• Career Rotation Programs
• Diversity & Inclusion trainings and events
• Professional certifications
• Health insurance
• Paid holidays
• Flexible scheduling
• Employee discount programs