Data Center Technician

$56,160 - $60,320/Yr

Bgis - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Real Estate

About the position

BGIS is seeking a Data Center Technician in Phoenix, AZ, responsible for providing Tier II, front-line support for IT and Network Infrastructure within the Data Center. The role involves ensuring the security and availability of systems and data, performing installations, maintenance, and operations of equipment, and adhering to safety and compliance standards.

Responsibilities

• Participate in proactive team efforts to achieve departmental and company goals.
• Respond to scheduled and emergency dispatches to the Data Center for after-hours service calls and security escorts.
• Complete physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
• Complete physical installation, dressing, and connection of fiber and copper communications cables.
• Provide installation and replacement services for hot-swappable or modular hardware components, such as hard drives and power supplies.
• Provide selected software support services such as controlled system reboots, process/service reinitialization, and device configuration under direction of customer specialists or other senior staff.
• Provide visual inspection and status reporting services in response to customer requests.
• Complete assigned and scheduled tasks in a timely manner in accordance with customer deadlines.
• Ensure compliance with business requirements via established Service Level Agreements (SLAs) and other performance indicators.
• Document work in designated ticketing systems, asset management systems, and other record keeping systems as required.

Requirements

• Minimum 2 years' experience with IT and networking systems in a technical or operations capacity in a Data Center environment or equivalent work experience.
• Experience with dynamic Colocation and Managed Services environments is preferred.
• Fundamental understanding of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, communications circuits.
• Familiarity with Data Center security and audit standards: HIPPA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, SOC 2.
• Demonstrated proficiency with software tools such as Microsoft Office & Visio, AutoCAD.
• Ability to act with urgency to provide world class customer support.
• Ability to work in a team environment where diversity, knowledge transfer, and cohesiveness is promoted.
• Ability to work all shift schedules 7x24x365.

Nice-to-haves

• Supplemental accreditations from established industry organizations such as Cisco (e.g. CCNA, CCNP), CompTIA (e.g. A+), Microsoft (e.g. MCSA, MCSE), Uptime Institute (e.g. AOS) are beneficial.

Benefits

• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Gym membership
• Life insurance
• Referral program
• Prescription drug insurance