System One - Ashburn, VA
posted 3 months ago
The Data Center Technician position is a critical role within the organization, primarily focused on providing onsite technical support for the data center and its equipment to ensure continuous availability. This position requires a proactive approach to troubleshooting, incident resolution, and effective communication with various support teams and vendors during system outages or periods of reduced performance. The technician will be expected to innovate and make independent decisions while also being receptive to direction when necessary, ensuring that all details are meticulously attended to. The technician will engage in a variety of responsibilities, including network and server installation and maintenance, data center staging, deployment, and logistics support. They will be involved in hardware break/fix tasks, extensive enterprise cable installation, and testing of fiber and copper cables. The role also includes maintaining inventory control and documentation, troubleshooting incidents, and providing status reports on active or resolved issues. The technician will work with other ISD areas and vendors to resolve outages, maintain and configure network equipment, and perform preventative maintenance to ensure efficient operations. In addition to technical skills, the technician must possess strong communication and analytical skills, the ability to work under pressure, and a meticulous approach to organized cabling. The role operates in a 24/7 environment, requiring participation in on-call rotations and after-hours support as needed. The technician will also be responsible for adhering to Data Center Safety Standards and may be required to lift equipment weighing up to 50 lbs. This position is a multiyear contract and is expected to work primarily on a night shift schedule, likely from Wednesday to Saturday.