Data Center Technician

$70,000 - $75,000/Yr

Sureminds Solutions Private Limited - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

About the position

The Data Center Technician at Sureminds Solutions LLC is responsible for maintaining and troubleshooting infrastructure within an enterprise-sized data center. This role involves hands-on installation and removal of equipment, ensuring smooth operation of computer servers, storage, and networks. The technician will also collaborate with various technology teams and manage documentation related to data center operations.

Responsibilities

• Install and remove hardware into racks efficiently and neatly.
• Collaborate with other technology teams to determine network and storage connections.
• Enter Service Requests for network/storage/telecom connections.
• Document work orders and maintain accurate records in the Data Center Inventory system (dcTrack).
• Monitor Incident, Requests, and Changes in the ITSM system (Service Now).
• Work on Incident, Change, and Service Request tickets as needed.
• Perform the initial configuration of Power Distribution Units (PDUs).
• Manage records in the Data Center Energy Management and Power Monitoring Software (PowerIQ).
• Provide assistance and act as a technical consultant to Data Center users.
• Attend project meetings and meet or exceed project deadlines.
• Maintain the neatness of all Data Centers.
• Arrange delivery of equipment to other sites.
• Be on-call as scheduled.

Requirements

• 4+ years of experience working as a Data Center Technician.
• Proficient with Microsoft Excel, Word, and Outlook.
• Experience with ServiceNow and Linux.
• Ability to lift 100 pounds.

Benefits

• Mileage reimbursement for local travel.
• Full-time employment with a competitive salary.