Data Center Technician

$62,400 - $70,720/Yr

Glow Networks - Little Rock, AR

Full-time - Entry Level

Little Rock, AR

Professional, Scientific, and Technical Services

About the position

The Data Center Technician role at Glow Networks involves the installation, configuration, and maintenance of Cisco routers and switches across various customer sites in the USA. This position requires extensive travel and the ability to work flexible hours, including day and night shifts, to meet customer needs. Technicians will handle heavy equipment and must adhere to safety standards while performing their duties in different data center environments.

Responsibilities

• Perform staging of all network hardware equipment.
• Unbox, label, and perform inventory.
• Install fabric cards and line cards.
• Power-on and burn-in equipment.
• Upgrade switches to required software version.
• Apply configurations as needed.
• Install Cisco routers and switches throughout the country.
• Re-use existing power supplies, network modules, and optics.
• Rack, stack, and re-patch drops, like-for-like.
• Package and ship existing switch back to Cisco.
• Replace UCS memory chips on Cisco UCS server.
• Fully document completion of installation services.
• Complete all required tests to gain access to customer facilities.
• Read and understand Scope of Work (SOW) and Memorandum of Procedure (MOP).
• Complete all technical reading and study requirements.
• Comply with standard data center protocols.

Requirements

• High School Diploma or GED is required.
• Valid driver's license and good driving record are required.
• Expert installation skills with low-voltage electric and light gauge wiring used for signaling.
• Proficient with hand tools such as pliers, wire cutters, wire strippers, screwdrivers, etc.
• Familiar with data center entry, safety and work procedures, equipment layout, power, ground, and ancillary equipment operation, troubleshooting and problem resolution.
• Familiar with Cisco data center routers, switches, installation, and wiring.
• High physical strength and flexibility required, including bending, stooping, laying down.
• Must be able to lift 50lb; must be able to climb ladders, lift heavy equipment, and work on all levels of a data cabinet.
• Familiar with provisioning orders, wiring and troubleshooting process and procedures.
• Higher level English language communication skills; must be able to communicate clearly and concisely with other team members.

Benefits

• Fuel reimbursement
• Tools provided
• Flights to customer locations
• Private hotel rooms
• Rental car
• Allowance of $30 per day to offset the cost of meals