Data Center Technician

Genesis10 - Sterling, VA

Full-time - Mid Level

Sterling, VA

Professional, Scientific, and Technical Services

About the position

Genesis10 is seeking a Senior Data Center Technician for a 12-month contract position in Sterling, VA. The role involves acting as a point of escalation for L1 and L2 data center engineers, ensuring that hardware break-fix activities meet service level agreements (SLAs) and key performance indicators (KPIs). The technician will work closely with local site supervisors and contracted engineers to maintain the stability and performance of the company's enterprise computer systems, particularly during critical system outages.

Responsibilities

• Perform advanced diagnostic and troubleshooting of servers and network devices that are escalated from L1 and L2 technicians.
• Escalate complex issues to hardware manufacturers and engineers as necessary.
• Troubleshoot advanced Linux OS level issues on all servers.
• Assist engineers in troubleshooting all autobuild (Linux Kickstart) nodes that do not build properly.
• Troubleshoot and resolve all network connectivity issues at the physical layer.
• Assist with hardware installations that do not fall within the scope of work for quarterly organic growth.
• Engage with the Jira ticket queue to ensure tickets are processed correctly by associate data center technicians and data center technicians.
• Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for third-party IT asset management vendor pickup.
• Ensure client's data center house rules are being followed and report any concerns to leadership.
• Maintain cleanliness in the client's data center and report any issues with cleanliness to leadership.

Requirements

• 6+ years in a Data Center Engineering Role.
• 6+ years Linux troubleshooting experience.
• 6+ years server hardware troubleshooting experience.
• Candidates must be available and ready to work directly as Genesis10 employees.

Nice-to-haves

• Communication skills.

Benefits

• Access to hundreds of clients, many of whom have worked with Genesis10 for 5-20+ years.
• Opportunity for a career-home in Genesis10; many consultants have been with Genesis10 for years.
• Access to an experienced, caring recruiting team with an average of more than 7 years of experience.
• Behavioral Health Platform.
• Medical, Dental, Vision insurance.
• Health Savings Account.
• Voluntary Hospital Indemnity (Critical Illness & Accident).
• Voluntary Term Life Insurance.
• 401K plan.
• Sick Pay (for applicable states/municipalities).
• Commuter Benefits (Dallas, NYC, SF).
• Remote opportunities available.