Data Center Technician

$45,510 - $74,693/Yr

Microsoft - Bristow, VA

posted 3 months ago

Full-time - Entry Level
Bristow, VA
Publishing Industries

About the position

As a Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process. Cloud Operation & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for our online services including Bing, Office 365, Xbox, OneDrive, and the Azure platform. The CO+I group is focused on the personal and professional development of all employees and offers training and growth opportunities including a Career Rotation Program, Diversity & Inclusion training and events, and professional certification. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support service for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operation, we continue to grow and evolve as we meet the ever-changing business demands that hold us as a world-class cloud provider. Our mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

  • Receive guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT data center technology and equipment.
  • Develop and acquire a fundamental understanding of the function of, and interaction between cabling infrastructure, network, server, and storage equipment.
  • Review Process Change Notification (PCN) and develop an understanding of the impact to work execution and awareness to change within their area of work and/or the work of others.
  • Complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPI) per task type with guidance from experienced technicians.
  • Develop an understanding of effective execution order strategies for assigned tasks with assistance from experienced technicians or direct-line management.
  • Prepare, stage, set up, and perform basic startup and shutdown for hardware according to specific written instructions provided via checklist, guide, standard procedure, email, guidance from other technicians, and/or direction from management.
  • Learn about post-execution verification of grounding, tagging, labeling, and cabling to align with all safety protocol, deployment standards, and planned Network Design Template (NDT).
  • Perform basic diagnostics and troubleshooting with guidance from experienced technicians to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption.
  • Follow procedures to immediately communicate, report, and escalate data center technical or safety-related incidents to direct-line management.
  • Participate in daily safety briefings and complete required Environmental & Health Safety (EHS) training, complying with safety procedures.

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components or equivalent experience.
  • Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekend and/or holiday.
  • Ability to meet customer and/or government security screening requirements, including a Cloud Background Check and Citizenship Verification.

Nice-to-haves

  • 1+ years of experience supporting IT equipment or related technology.
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structured Cabling (BSC).

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discount on products and services
  • Savings and investment
  • Maternity and paternity leave
  • Generous time away
  • Giving program
  • Opportunities to network and connect
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