Data Center Technician

Danta Technologies - Newark, CA

Full-time - Entry Level

Newark, CA

About the position

The Data Center Technician role involves maintaining and managing the data center's operations, including server installation, configuration, and coordination with vendors and various teams. The technician will be responsible for ensuring compliance with regulatory standards, conducting audits, and preparing reports for senior management. This position requires hands-on technical skills and the ability to work collaboratively with different teams to ensure the smooth functioning of the data center.

Responsibilities

• Update DC Sheet/Inventory
• Update DC Portal
• Server OS installation
• Server Configuration
• Update Firmware, BIOS and drivers
• Vendor coordination for hardware issues
• Share logs with vendor for hardware issues
• Vendor escorting in data center
• Parts received and return
• Server mounting
• Server movement
• Rack movement
• Prepare gate pass for device movement
• Escorting vendor in MUX room
• Coordination with network team
• Network connectivity
• Coordination with teams (VM, Storage, Backup & Unix)
• Maintain DC store (server parts only)
• Coordinate with customs for material inspection
• Coordinate with logistics team
• PO and invoice status check
• Maintain authorization sheet (DC, MUX & Fire Proof Safe)
• MUX room cleanup
• DC cleanup
• Check and maintain power and cooling in DC
• Labeling on racks and devices
• Client server issues
• Provide recording backup as per admin request
• Tape movement to fire proof safe
• ATS installation
• ATS configuration
• PDU installation
• Reports
• Remedy and tasks
• Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
• Collate audit findings, analyze the same and prepare reports on the findings
• Support to the LoB HR to come up with an action plan based on the audit finding
• Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance
• Prepare reports periodically for the CoE review with the Senior Management
• Share reports/data with the LoB HR leaders on a periodic/ad-hoc basis to help them monitor their average resource cost targets/wage bill as a % of revenue/other relevant KPPs and metrics
• Track lateral hiring as per the lateral hiring grid/other metrics relevant to LoBs and share reports with them as and when required
• Compile data and prepare monthly/quarterly update reports as per the requirement of LoBs and CoE
• Share reports with the supervisor for review and circulation to relevant stakeholders
• Provide inputs on improving the current reports
• Study the HR plan and understand requirements from the CoE
• Understand the requirements from LoBs; Document the requirements for automation/enhancement of the process and share with supervisor for review
• Provide recommendations to the supervisor on the design/change of HR processes based on their implications in HCL context, best practices through competitor analysis and research material available
• Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
• Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
• Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
• Respond to customer queries as and when required and escalate to supervisor when required

Requirements

• Experience in data center operations and server management
• Proficiency in server OS installation and configuration
• Knowledge of firmware, BIOS, and driver updates
• Ability to coordinate with vendors and internal teams
• Strong organizational skills for inventory and documentation
• Experience in conducting audits and preparing reports
• Familiarity with regulatory compliance standards

Nice-to-haves

• Experience with ATS and PDU installation
• Knowledge of network connectivity and management
• Familiarity with logistics and customs coordination
• Experience in HR processes and compliance

Benefits

• Competitive pay
• Healthcare insurance options (Dental, Medical, Vision)
• Major holidays
• Paid sick leave as per state law