Data Center Technician

Tech Talent Link - Wilsonville, OR

Full-time

Wilsonville, OR

Administrative and Support Services

About the position

The Data Center Technician at Tech Talent Link, Inc. is responsible for managing and maintaining server hardware and IT systems within the Regional Datacenter (RDC). This role requires a self-motivated individual with experience in a software development environment, focusing on server installations, hardware management, and incident response across data center facilities.

Responsibilities

• Plan and implement server installations including preparation, installation, cabling, LAN configuration, OS installation, and post-configuration.
• Provide hardware swap-outs for repairs and interact with vendors for parts and service support, overseeing their onsite activities.
• Deploy operating systems using a homegrown automated deployment process.
• Monitor and report incidents across all data center facilities equipment via daily walkdowns of the environment.
• Respond to hardware incidents across all data center IT equipment such as servers, filers, switches, and data backup libraries.
• Participate in daily facility walkdowns and off-hours maintenance of IT systems as required for business.
• Participate in on-call rotation one week a month.
• Conduct datacenter audits and reporting, adhering to all operational processes and procedures.
• Troubleshoot operating systems (Windows / UNIX).
• Manage inbound tasks via ticket tracking tool (ServiceNow), following standard ITIL Change and Incident Management processes.
• Deploy and manage virtual machines and implement scripting for process improvements and automation.
• Deploy and configure new Linux systems.

Requirements

• Bachelor's degree in Computer Science or equivalent relative work experience.
• 2 years' experience in an IT maintenance & support operational role, including operating system installation and troubleshooting.
• 1+ year of experience working with virtual environments and deployments.
• 1+ year of experience with Linux (Redhat, CentOS, SLES, etc.) installation, troubleshooting, and support.
• Experience with scripting (BASH, Perl, PowerShell) and process automation.
• Ability to follow technical written and verbal directions.
• Ability to work well with various teams both local and remote including international.
• Familiarity with Microsoft Office including Outlook.
• Good communication, collaboration, and presentation skills.
• Advanced hardware component troubleshooting skills (CPU, memory, motherboard, controllers, and disks) and replacement of components thereof.
• Ability to lift 50+ pounds.

Nice-to-haves

• Network configuration and troubleshooting
• Experience managing and maintaining a highly available datacenter environment utilizing configuration management (DCIM) tools.
• Familiarity with ITIL operations
• Familiarity with network storage systems (some or all: Network Appliance, Tintri Storage, Nimble Storage) and server automation and configuration management orchestration.
• Familiarity with datacenter level backup processes and software.
• Familiarity with some or all: Building Management Systems, facilities monitoring tools, fire detection, and suppression systems.
• Knowledge of alternate power supplies/generators and following emergency procedures and processes.