Data Center Technician

IT Trailblazers - Brecksville, OH

Full-time - Mid Level

Brecksville, OH

Professional, Scientific, and Technical Services

About the position

The Data Center Technician will work primarily in a large enterprise data center in Brecksville, OH, and smaller facilities in Northern Ohio. This role involves hands-on installation and removal of equipment, troubleshooting various data center infrastructure issues, and ensuring smooth operation of computer servers, storage, and networks. The technician will collaborate with technology teams and manage documentation and service requests related to network and storage connections.

Responsibilities

• Install and remove hardware into racks efficiently and neatly.
• Collaborate with other technology teams to determine network and storage connections.
• Enter Service Requests for network/storage/telecom connections.
• Document work orders and enter documentation in the ITSM system (Service Now).
• Add new equipment in the Data Center Inventory system (dcTrack).
• Edit records in the Data Center Inventory system as needed.
• Monitor Incident, Requests, and Changes in the ITSM system.
• Work on Incident, Change, and Service Request tickets as needed.
• Perform the initial configuration of Power Distribution Units (PDUs).
• Manage records in the Data Center Energy Management and Power Monitoring Software (PowerIQ).
• Provide assistance and act as a technical consultant to Data Center users.
• Attend project meetings and meet or exceed project deadlines.
• Maintain the neatness of all Data Centers.
• Arrange delivery of equipment to other sites.
• Be on-call as scheduled.
• Work either Day Shift, Swing Shift, or Mid Shift including weekends and holidays as scheduled.

Requirements

• 8-10 years of experience in a Data Center Technician role.
• Proficient in Linux Administration.
• Must be able to lift 100 pounds.
• Proficient with Microsoft Excel, Word, and Outlook.
• 4+ years of experience working as a Data Center Technician.

Benefits

• Mileage reimbursement for local travel using personal vehicle.