Data Center Technician

$95,680 - $95,680/Yr

Kforce - North Las Vegas, NV

Full-time - Entry Level

North Las Vegas, NV

Administrative and Support Services

About the position

The Data Center Technician role at Kforce Technology Staffing involves working in a complex communications network to ensure system uptime and reliability. The technician will be responsible for system monitoring, preventive maintenance, and troubleshooting within a 24/7 operational environment. This position requires hands-on technical skills and the ability to manage network performance and capacity effectively.

Responsibilities

• Work in one of the most complex communications networks to ensure 99.99% system uptime with zero defects.
• Involved with system monitoring, routine preventive maintenance, customer problem tracking, and network problem resolution.
• Responsible for System Administration, Network Monitoring and Management, new buildouts, existing network changes and maintenance, and IP and system infrastructure maintenance.
• Identify root causes of technical problems and develop procedural and technical recommendations for improvement.
• Plan and coordinate the implementation of new products into the production environment.
• Monitor specific system limitations to maximize capacity and efficiency.
• Perform equipment-level capacity planning and network performance activities.
• Maintain equipment inventory and configuration management records, including software releases, patches, and hardware changes.
• Ensure compliance with applicable Data Center Standards, Service Management Quality Program, and ITIL standards.
• Assume responsibility for escalation and emergency response requests in a 24 x 7 x 365 environment.
• Monitor power, HVAC, fire detection/suppression, and local security and monitoring systems.
• Proactively identify issues, create tickets, and troubleshoot events in a short time frame.

Requirements

• AA degree, electronics school certification, or equivalent military training and experience.
• 2+ years of experience as a technician in SATCOM/Terrestrial environment with LAN/WAN industry standards, working knowledge of TCP/IP, and Ethernet configuration and functionality.

Nice-to-haves

• Industry certifications (Microsoft, Linux, VMware, Cisco, CompTIA, and ITIL) are a plus.
• Working knowledge of Unix/Linux systems desirable.
• Ability to work and manage in a 24x7x365 work environment, multi-task while meeting deadlines, and work well under pressure.
• Flexible to work varying shifts (1st, 2nd, 3rd, or a mixed) in a high stress environment.
• Basic electronics troubleshooting skills desirable.
• Excellent problem-solving, customer relations, conflict resolution, and written and oral communication skills.
• Knowledge of satellite technology and terrestrial technology (i.e. DSL, WIFI, Cable).
• Experience with Cisco, HNS, CATV/IPTV and other Telco and IP protocol core network and equipment.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) plan
• Life insurance
• Disability insurance
• Paid sick leave for hourly employees on a Service Contract Act project