Data Center Technician

Microsoft - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Publishing Industries

About the position

As a Data Center Technician (DCT), you will gain hands-on experience in the operation and maintenance of data center technology. This role involves preparing, installing, diagnosing, troubleshooting, and decommissioning IT equipment under the guidance of experienced colleagues. You will play a crucial role in supporting the infrastructure for various online services, while also focusing on personal and professional development through training and growth opportunities.

Responsibilities

• Demonstrate an understanding of standard procedures for preparing, installing, diagnosing, troubleshooting, and decommissioning IT data center technology and equipment.
• Review Process Change Notifications (PCN) and understand their impact on work execution.
• Comply with Data Center business unit policies and procedures with guidance from experienced technicians.
• Complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPI).
• Develop and employ effective execution strategies for assigned tasks, including hardware setup and shutdown.
• Perform diagnostics and troubleshooting to identify and replace faulty components with minimal disruption.
• Communicate and escalate technical or safety-related incidents to management as needed.
• Participate in daily safety briefings and comply with safety procedures and training requirements.

Requirements

• High school diploma, GED, or equivalent with basic knowledge of computer hardware and components and 1+ years of experience supporting IT equipment or related technology.
• Ability to work 12-hour shifts, including evenings, nights, weekends, and holidays.
• Ability to meet customer and/or government security screening requirements.

Nice-to-haves

• High school diploma, GED, or equivalent with basic knowledge of computer hardware and components and 3+ years of experience supporting IT equipment or related technology.

Benefits

• Industry-leading healthcare
• Educational resources
• Discount on products and services
• Savings and investment options
• Maternity and paternity leave
• Generous time away
• Giving program
• Opportunities to network and connect