Data Center Technician

$34,000 - $34,000/Yr

Microsoft - Richmond, VA

Full-time - Entry Level

Richmond, VA

10,001+ employees

Publishing Industries

About the position

As a Data Center Technician (DCT) at Microsoft, you will gain hands-on experience in the preparation, installation, diagnostics, troubleshooting, and decommissioning of data center technologies. This role is essential in supporting Microsoft's cloud services and infrastructure, providing opportunities for professional growth and development within a collaborative environment focused on safety and efficiency.

Responsibilities

• Develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology and equipment.
• Review Process Change Notifications (PCNs) and understand their impact on work execution.
• Comply with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians.
• Complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs).
• Prepare, stage, set up, and perform basic startups and shutdowns for hardware according to specific written instructions.
• Learn about post-execution verification of grounding, staging, labeling, and cabling to align with safety protocols and deployment standards.
• Perform basic diagnostics and troubleshooting to identify technical issues and replace faulty components with minimal disruption.
• Communicate and escalate data center technical or safety-related incidents to direct-line management.
• Directly perform decommissions, simple changes, and refreshes of infrastructure cabling, network, storage, and server equipment following standard procedures.
• Maintain awareness of Key Performance Indicators (KPIs) through reporting dashboards for personal performance discussions.

Requirements

• Basic understanding of IT datacenter technology and equipment.
• Ability to follow standard operating procedures and safety protocols.
• Willingness to learn and seek guidance from experienced technicians.
• Basic troubleshooting skills for network, storage, and server equipment.
• Ability to communicate effectively with team members and management.

Nice-to-haves

• Experience with data center operations or IT infrastructure.
• Familiarity with safety and environmental health procedures.
• Knowledge of cabling infrastructure and network design templates.

Benefits

• Career Rotation Programs
• Diversity & Inclusion trainings and events
• Professional certifications
• Opportunities for personal and professional development