Data Center Technician

Insight Global - Piscataway, NJ

Full-time

Piscataway, NJ

Administrative and Support Services

About the position

The Nighttime Data Center Technician is responsible for maintaining and troubleshooting customer equipment in a data center environment. This role involves hands-on work with computer hardware, including the installation and repair of server components and network gear, while ensuring high levels of customer satisfaction through effective problem-solving and communication.

Responsibilities

• Rack and stack customer equipment, including server components and network gear.
• Troubleshoot and resolve issues with server components.
• Work directly with customers to solve technical issues.
• Maintain detailed written records of all work activities.
• Install Copper and Fiber Ethernet cables.
• Perform hardware break/fix on components such as CPUs, memory, motherboards, PSUs, disk controllers, and SFPs.
• Replace components including DIMMs, hard drives, and power supplies.
• Solve problems in standard situations using critical thinking and decision-making skills.
• Assess outage risks and make informed decisions to mitigate them.

Requirements

• Knowledge of computer hardware break/fix.
• 1+ year of experience with rack and stack of server components and network gear.
• Ability to work in a fast-paced, high-pressure environment.
• Strong problem-solving skills and attention to detail.
• Excellent customer service skills.